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Event Description

Speak Calm into Chaos: Introduction to Crisis Communication (Crisis Comms.)

This introductory course provides a foundational understanding of how clear, accurate, and timely communication supports effective emergency response. Participants will explore key principles of emergency messaging, examine real-world examples, and gain insight into how communication impacts public trust and outcomes. The course also introduces core concepts related to audience analysis, message development, and delivery strategies used by emergency management professionals.  
Details
Date(s)  Fri. Oct 17, 2025 8:00a-12:00p 
Location Virtual Classroom
OTHER MA 
Google Map
Handicap Accessibility No
WiFi Access  
Offered By Massachusetts Emergency Management Agency 
Primary Instructor Heiden, David A. 
Course Length 1/2 day 
Course Hours 4.00 
CEUs  
Award Credentials
Prerequisites There is no prerequisite for this course.
Equivalent Prerequisites
Other

If you have difficulty understanding English, you may, free of charge, request language assistance services by sending an email to Brenda Synan, Human Resources Director and ADA Coordinator at Brenda.Synan@mass.gov or call 508-820-2060.

Reasonable accommodations for people with disabilities are also available upon request, including accommodations for special dietary needs when food is provided. To request an accommodation, please include a description of the accommodation you will need, including as much detail as you can provide. Please also include a way we can contact you if we need more information. Please provide at least two weeks (14 days) advanced notice for language assistance and/or a reasonable accommodation. Last minute requests will be accepted but may be impossible to fill. Send an e-mail to Brenda Synan, Human Resources Director and ADA Coordinator at Brenda.Synan@mass.gov or call 508-820-2060.

 

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